Terms & conditions

Hi there! This website, korrynhaines.com.au, is owned and operated by Korryn Haines, ABN 65 960 798 223. If you have any questions or need further information, please contact:

Korryn Haines
48 Leichhardt Circuit
Forest Lake  QLD 4078
Phone: 0414 671 454

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations.  Encore Admin Consulting cares about making sure we both know where we stand. When you visit this website use our services or purchase our products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General disclaimer

On this website you will find blog posts, articles, guides, hints and tips, templates, software and apps recommendations. This information is provided solely for education, entertainment and personal development purposes.

My rights & responsibilities

I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information. Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances. There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products. Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results. I may modify this information provided on this website at any time, including altering or deleting it without notice.

Visitor responsibilities

The Content is not comprehensive and is for general information purposes only.  It does not take into account your specific needs, objectives or circumstances, and it is not advice.  While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

You may:

  1. a) view pages from our website in a web browser;
  2. b) download pages from our website for caching in a web browser;
  3. c) print pages from our website;
  4. d) stream audio and video files from our website; and
  5. e) use our website services by means of a web browser, (subject to the other provisions of these terms and conditions).

Except as expressly permitted or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

Unless you own or control the relevant rights in the material, you must not:

  1. a) republish material from our website (including republication on another website);
  2. b) sell, rent or sub-license material from our website;
  3. c) show any material from our website in public;
  4. d) exploit material from our website for a commercial purpose; or
  5. e) redistribute material from our website.

Notwithstanding the above, you may redistribute our newsletter in print and electronic form to any person.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Acceptable use

You must not:

a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

f) violate the directives set out in the robots.txt file for our website; or

g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must not use data collected from our website to contact individuals, companies or other persons or entities.

You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.


This course includes downloadable PDFs, videos and online materials.  These are provided as an adjunct to the course in the cleanest format available.  We are not responsible for viruses or any other damage which might occur as a result of downloading material from our site.

External links

Our site may contain links to websites operated by third parties.  Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites.  You should make your own investigations with respect to the suitability of those websites.

My responsibility

Korryn holds a Bachelor of Business (Marketing), Diploma of Human Resource Management, and has 10+ years administrative experience in varying industries, and to that end, information, content and course material may include communications tools and techniques drawing from her personal experience and learnings.

Korryn may ask questions, seek insight and offer generic approaches and solutions to simplify complex business administration problems.  While various administration, technology, software ideas and techniques are explained, this organisation does not offer or purport to offer specific financial and business outcomes or advice.

Your responsibility

Where necessary, you should seek independent business, financial, accounting and legal guidance that pertains to your specific situation.


This product is suitable for all genders but is written from the perspective of a woman, for small business operators based in Australia seeking administrative support, streamlining and process management.

Intellectual property

The content of this website is the intellectual property of Korryn Haines (also trading as Encore Admin Consulting).  No portion of this website may be copied or replicated without the written consent of Korryn Haines.  For personal, non-commercial use, people may share links to the website on social media.


This website uses external service providers, namely PayPal and Stripe options for payment.  All payment details are encrypted when sent through to Korryn Haines as the service provider.

Shipping and Delivery

The majority of products for purchase on this website are delivered via electronic download and virtual links.

For any physical products a flat fee for either standard or express postage within Australia is provided to transport the packages in the shortest time possible. For capital cities, packages are received by the next day.  Regional postage may take several days. International postage uses the same flat fee to expedite package delivery but may take several weeks.

Returns policy

Should material arrive damaged in any way, please advise via email, including proof of purchase and the problem and a replacement will be made available.

The course material includes access to videos, downloads and content that is evergreen.  It is trusted that this is not used or copied or distributed for sale. Just like a meal once eaten, can not be returned – this content may be accessed, used, read and retained immediately upon purchase, and therefore can not be returned.

Consumer guarantees

All resources, courses, materials and presentations are delivered to the highest standard possible.

In the event of a problem such as a login default, please contact korryn@korrynhaines.com.au clearly stating the problem and remedial information will be supplied.

The online course and templates provided is evergreen so that buyers can access the material and review the course multiple times to review.

Respectful communication

It is expected that polite, respectful language be used in the chat and communication between and within the group. The chat function can be seen by all those who have access to the online course and therefore engagement should be mindful of  content and tone. Negative or divisive content will not be tolerated and the administrator reserves the right to delete it and advise the sender privately.

Third party content

In the event that affiliates, collaborators or partners post content on our site, the material is intended to add specialised knowledge and is the responsibility of the specialist content provider.


Your use of our Site and these Terms are governed by the laws of Queensland. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.


If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Encore Admin Consulting agree to make a genuine effort to resolve the dispute through negotiation and discussion.


If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.


It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

Updated 8 June, 2021